All calls to premium rate telephone numbers are made up of two parts:
1. Service Charge
This is what Customer Enquiries Service Ltd have charged you to use the service.
2. Access Charge
This is what your phone company has charged you for connecting to the service and is not charged by Customer Enquiries Service Ltd. This is generally around 50p per minute for mobile users (up to 73p per minute) and 12p for landline users.
Customer Enquiries Service Ltd has no control over the access charges that are added to your phone bill and as such you should contact your phone company for a refund of this charge.
You can read more about access charges, and find out the access charge for your provider, here: https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/how-much-does-a-phone-call-really-cost
Request a refund
If you have used our number providing service and are not entirely satisfied with the service you have received and would like a refund, please submit all of the required information into our customer services ticketing system by clicking 'Submit a ticket' and choosing 'Request a refund' and we'll take care of the rest!