Who we are and what we do

Modified on Tue, 19 Aug at 11:02 AM

Customer Enquiries Service Ltd provide an easy to use UK based number providing service which is registered with and regulated by Ofcom who are the UK regulator for content, goods and services charged to a phone bill. You can find out more about the Ofcom on their website here.

Please note that Customer Enquiries Service Ltd is not affiliated or associated to any of the companies which numbers are provided for and is an entirely independent entity and company.  

Number providing services from Customer Enquiries Service Ltd provide you with the contact number for the organisation you need to speak to quickly and simply via premium rate telephone numbers. Each landing page on our website provide you with information about the relevant organisation and a premium rate number you can call to get their contact number and opening hours information.


If after reviewing our service you choose to use one of our premium rate numbers, you will be dialling one of our 09 numbers which will appear on your bill, not the number of the company. Users of our service should be aged 18 years or over and have the permission of the bill payer before using our service. By dialling our number you acknowledge and agree to the charges shown on the page. Please ensure that you have a pen and paper ready as when you dial our number you will be read the direct number for the company. When you use our service from a mobile phone (and your number is not withheld) you will also receive the company’s direct number for future use along with their opening times.

Check who we provided contact information to you for
Want a reminder of which company we provided contact information to you for? Visit Ofcom’s Service Checker and enter the 09 number you dialled, you will be shown which service you used and which company we provided contact information to you for.

Service Checker: https://www.ofcom.org.uk/phones-and-broadband/phone-numbers


Request a refund
If you have used our number providing service and are not entirely satisfied with the service you have received and would like a refund, please submit all of the required information into our customer services ticketing system by clicking 'Submit a ticket' and choosing 'Request a refund' and we'll take care of the rest!